NORTH CAROLINA

Crown Honda/Volvo Chapel Hill, NC Overall Rating 5
e.d. Rating: 2 Comments: i've never had any repair work done there, but their parts department is terrible. I don't think the people working in the parts dept know the difference between a lug nut and a brake pad. one guy even told me volvo never made 240 turbo's in 1985 and then went so far as to say i was calling him a liar and that someone had pulled a "fast one" on me when they sold me my 245Ti by saying it was an '85 when it was really an '84. i told him i could prove it was an '85 by looking at the vin # but he didn't believe me. all i know is after dealing with their parts dept, i wouldn't dare pull my car into any of their repair bays even if they paid me to work on my brick.
Aaron J. Rating: 8 Comments: I read the review of this dealership on the site (I'm a new visitor here, been combing the archives for a day or two now), and I felt obliged to chip in my experiences with them. I had a very short and simple telephone conversation with someone in their service department, who went well out of his way to diagnose my problem, and offer assistance. From a first glance I thought I had a Battery light on, on the dash lights, but after a conversation with the nice guy in the service department, and his knowledgeable suggestion that it was a common mistake to mis-read the low-coolant light as a battery light, I went back and had a second look at it and indeed he was correct.

All things considered, he was knowledgeable, both of the car's likely problems, and likely solutions. I would not normally have dealt with this dealership (my Fiancee' is a UNC Chapel Hill Student, we were leaving from here on a long trip when I called the dealership, not my usual mechanic), but I felt inclinded to relay my experiences with them. I don't claim to have brought them any complicated problems, but for this one they did quite fine.

Parkway Volvo Wilmington, NC Overall Rating 10
Lynn Rating: 10 Comments: I have a 1998 S90. This is my 1st Volvo. I really love my car and the dealership I take my car to. The Service Department is exceptionally clean. The Technicians always answer my questions and fix the problem on the 1st visit. I even got a loaner car, which I never got with my last car. The Service Manager is able to make my appointment to fit my schedule. I would highly recommend this dealership.

University Volvo Charlotte, NC (University Area) Overall Rating 2
Gino Lamberti Rating: 2 Comments: Sales.......excellent General Manager......great Service department.......no attention to detail despite repeated chances. Things overlooked on 97 855 T5: Upper Torque rod bushing; Turbo seal; Transmission slippage; Rear rotors; improper lug nut torque (one fell out from normal driving); and service department uses your car as a race car on test drives. I would recommend this dealership if major improvements are made.