Michigan

Ann Arbor Volvo Ann Arbor/Ypsilanti Michigan Overall Rating: 1
Don Coleman Rating: 1 Comments: Service department treats you like a leper if you bought overseas. Service department will continuously tell you they will have to investigate, and will get back to you, yet you will never get a call. Intermittent problems are simply written up as, unable to duplicate no service rendered, even when a campaign for the problem existed.

Betten Imports inc. 28th St.SE. Grand Rapids Michigan Overall Rating 7
Todd Brower Rating: 4 Comments: I would like to start with the sales end of the dealership I find that they are a very typicle west MI. dealership in that they are always a little over priced and love to wheel and deal. If you go in with some knowledge on what you are looking for you can get them down to a reasonable price. Most of the sales staff are young college aged people on there way to something else besides car sale so the customer service is a little lacking. If you can get past that the overall experience is tolarable. The service dept. is entirely different for the sales dept they service Volvo, Mercedes, and VW. they keep a good staff of factory trained mechanics for all of the brands they sell. they treat service customers very well and the mechanics treat your car very well. there prices are with in the Std. for this area about $62.00 per hr. the parts dept. also does a very fine job of trying to take care of the customer and will work with you on special orders. over all I would recommend Betten Imports to any Volvo owner. This is how ever the ONLY betten dealership that i can recommend they are a family of dealerships with brothers and fathers running the others which include: Dodge,Toyota, Ford, and Chevy. These dealerships are plaiged with problems ranging from very bad sales staff to totaly incompident service departments.
Cliff Lanning Rating: 10 Comments: From sales team to admin and service nothing but a class act.

Crippen Auto Volvo Lansing, Michigan Overall Rating: 2
Bryan Goldberg Rating: 2 Comments: Stunningly bad attitude towards service customers. If you make an appointment, it means nothing. They keep the car for a day or more for simple repairs. When I brought the car in (per recall notice) for the addition of a grouding wire for the passenger side airbag, the technician twisted the cover panel to one side to gain access. The correct procedure is to remove the retaining screws and drop the panel down. It hasn't fit correctly since. UNBELIEVABLE. Their Volvo Salesperson, Natalie D'Alphonso rates a ten+, however. The purchase process for the vehicle was everthing one could want. She was courteous, organized, well versed about the product and focused on making every facet of the experience a real joy. Not surprisingly, Natalie has left and now works at the Mercedes Dealership in Lansing.

Dwyer Volvo Commerce Twp, MI Overall Rating 6.6
Anonymous Rating: 9 Comments: Bought a used 850 there, no problems with service. Quick turn around for maintenance. They mostly sell Volvos, with some Subarus, so they treat customers pretty well.
Don Coleman Rating: 2 Comments: A year ago I would have given them a 9. A small Volvo Subaru dealership until Volvo became part of Ford. Sales/Leases have increased 5X. Now they have become a typical Ford/Chevy type service center. Take a number, stand in line, shut the @$%*&^ up. Had a headlight with moisture inside. A vented cap only allowed it to fill with water. When they replaced the lamp they hooked the wipers up backwards somehow. The wipers went downward damaging the front fascia. Called Frank Dwyer head of service several times, never available, always told he would return my call, never did. Had to drive out to the dealership to show service what was happening. Agreed there was a problem, scheduled it for service. While wipers work I still have to return for additional parts which were not in stock. They will never call. I'll have to follow up and hopefully catch someone who will be able to check stock accurately. 4 trips and 12 weeks to correct a leaking headlight. Not once has anyone apologized for the damage/inconvenience.
Lou Savich Rating: 9 Comments: Did an R&R rear main seal on my 94 850 Turbo. Job was completed on time. Car runs great. Delivered on time as promised. One thing they didn't do was wash the vehicle. I can live with that.

Suburban Volvo Troy Michigan Overall Rating: 1
Tom Lancaster Rating:1 Comments: I think that the mechanics at Suburban Volvo are stoned. Seriously. Bought a used 1995 850 Turbo and took it in for speedometer service and check engine light. This visit turned into three subsiquent visits. They did give me a loaner twice, but still they kept botching the job. They replaced the gauge cluster twice, once with the completely wrong part. Both times various gauge lights were out. Check engine light turned out to be faulty thermostat. After repair, bad oil leak ensued which was repaired at local shop. Today gauge cluster has non-operating lighting and dash does not fit properly. The check engine light has lit since with the same code causing $300 thermostat replacement (I think they pulled one over on me). This really is an inept group over at Suburban. Typical Detroit dealership with mechanics who were probably working on Buicks a week ago.
Dan Rating: 1 Comments: Their parts department really sucks. You walk in and they don't even pay attention to you unless you have your wallet out! I have only spoken with ONE tech who knew anything about the earlier models and some 850 questions I had for one of my friends and was helpful but the rest of that dealership is USELESS besides that tech!

SESI Lincoln Mercury Volvo Ann Arbor, Michigan Overall Rating: 5
Tmcwhaite Rating: 10 Comments: i was really surprised to see such a poor rating of sesi from michaels carr. i have been there several times with 2 different volvos and have had nothing but exemplary service on each occasion. their technical staff is unrivaled in terms of experience & knowledge. i have been to every volvo dealer in michigan: sesi is tops---bar none.
Michael Carr Rating: 1 Comments: Following is a letter I recently sent to Volvo customer service concerning SESI: I am contacting you to report a series of very unsatisfactory maintenance services that I recently experienced at my local Volvo dealer. Over the past 27 years, my family has owned numerous Volvos, including three 240 station wagons, a 240 sedan, and three 850 sedans. Needless to say, we've had relationships with many Volvo dealers and service centers. As I take great pride in owning a Volvo and have always been satisfied with interactions at your dealerships, I feel it is important that you are aware of these problems so that they may be resolved within your organization. I currently drive a 1995 Volvo 850 Turbo with an odometer reading of approximately 125,000 miles. On June 12, 2001, I noticed a burning odor and a faint white smoke rising past the windshield. Upon investigation, I was surprised to discover that my Volvo was low approximately three quarts of oil. I replaced the oil and took my vehicle to SESI Lincoln-Mercury-Volvo (2100 Stadium Blvd, Ann Arbor, MI 48103) to have the oil loss and burning smell investigated. I explained the problem and asked that the car be evaluated. As I was planning on scheduling a complete brake inspection anyway, I took the opportunity to have this inspection performed while the vehicle was in the shop. Later that day, SESI contacted me by telephone and reported that the car had a cracked cylinder head, which caused the loss of oil and resulted in the burning odor and smoke, and that the rear brake pads were in need of being replaced. The estimated cost was a total of $2,500 for both the cylinder head and brake pad replacements. I agreed to the repairs and retrieved the car seven days later. My invoice indicated a charge of $2,514.22 for the cylinder head and $127.50 for the rear brake pad replacement. On August 12, 2001, I returned to SESI for a scheduled routine oil change ($39.96), to be performed while I waited. After about an hour, I was told that the mechanics had changed the oil in the wrong car and that my scheduled oil change had not yet been performed. I waited another hour and was then told that the oil change was completed and the car was ready. I proceeded across town to return to work, stopping once along the way. Upon starting my vehicle, I noticed that the service light had not been reset. I returned to the dealership to have the light reset and requested a written checklist of the maintenance activities that accompany an oil change. The service manager told me that he had no such written list but verbally explained that the activities included "oil, filter, lube, all fluids, tire pressure, etc." Upon receipt of my vehicle, I proceeded across town, once again, to my workplace. While driving, I discovered that the windshield wiper fluid was completely empty. When I arrived at my workplace, I immediately checked the tire pressures and found them to be 30 lbs on all tires (hot), while the fuel filler door specifies 36 lbs when cold. To avoid another trip across town, I purchased a gallon of windshield wiper fluid and filled the tires myself. The following day, I again detected the burning odor and white smoke I had reported to SESI about two months earlier and paid $2,500.00 to have repaired. Upon closer inspection, I found the smoke to be coming from behind the front right tire. Now suspicious of the local Volvo dealer's quality of maintenance, I took the car to a small repair shop (Muffler Man, located at 2890 Jackson Ave, Ann Arbor, MI 48103), whose mechanics uncovered a problem that the SESI mechanics, who had supposedly performed a complete brake system inspection, were unable to find--a simple torn dust boot inside the front right caliper, which was collecting dirt and causing the pad to rub against the rotor, heating it up and creating the burning odor and white smoke. They replaced the front calipers, rotors, and brake pads while I waited. I was then very surprised when the Muffler Man mechanics suggested I should also have the rear brake pads replaced! This was amazing to me since I had just paid SESI almost $130 to replace them only two months earlier! The Muffler Man mechanics pointed out the worn rear brake pads, and I personally measured their thickness to be about that of two pennies. On August 30, 2001, I returned to SESI and brought these issues to their attention. Service Manager Kevin Wood admitted that the rear brake pads had not been replaced and agreed to refund the $127.50 previously paid for the repair. I also made them aware of the shortcomings I discovered with the oil change and they refunded the $39.95 I had paid for it as well. I am quite disappointed by the services provided by my local Volvo dealership. Their performance is at best disorganized and at worst borders on illegal. Not only did they charge me for services they did not perform, but they compromised the safety of my family. Needless to say, I will not be returning to SESI Lincoln-Mercury-Volvo and will advise my friends to avoid their services as well.